Shipping Policy
Effective Date: June 22, 2026
Website: https://marlborohub.shop/
Thank you for shopping with gettobacco.shop. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation and successful verification (including age verification when required).
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be delayed. We will notify you if significant delays occur.
2. Shipping Methods & Delivery Time
We offer standard shipping options depending on your location.
Typical delivery time after shipment:
- Domestic U.S. orders: 3–7 business days
- Delivery times are estimates only and are not guaranteed
Actual delivery time may vary depending on carrier performance, weather conditions, or other external factors.
3. Shipping Restrictions
Some locations may have restrictions on tobacco-related product shipments. Orders may be limited or canceled based on:
- Local or state regulations
- Carrier restrictions
- Age verification requirements
- Compliance considerations
We reserve the right to refuse shipping to any location where delivery is not permitted or compliant.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available). You can use this information to monitor your shipment status.
If you do not receive tracking information within a reasonable time, please contact us at:
5. Delivery Issues
We are not responsible for delays caused by shipping carriers, customs (if applicable), weather events, or other circumstances beyond our control.
If your package is marked as delivered but you have not received it, please contact the carrier first. You may also reach out to us for assistance.
6. Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Lost or delayed packages due to incorrect information
If you notice an error in your shipping details, please contact us immediately after placing your order.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery (or expected delivery date) at support@getmarlboro.shop.
We will work with the carrier to investigate and provide a resolution where applicable.
8. Age Verification
All orders are subject to age verification in compliance with applicable laws. Orders may be delayed or canceled if verification cannot be completed successfully.
9. Contact Us
If you have any questions about shipping, please contact us: