Return & Refund Policy
Effective Date: June 22, 2026
Website: https://marlborohub.shop/
Thank you for shopping with gettobacco.shop. Please review our Return & Refund Policy carefully before making a purchase.
1. General Policy
Due to the nature of the products sold on our website, all sales are generally final. We do not accept returns for change of mind, personal preference, or incorrect product selection.
We recommend reviewing your order carefully before completing your purchase.
2. Eligible Refunds or Replacements
Refunds or replacements may be considered under the following conditions:
- You received the wrong item
- The product arrived damaged or defective
- Your order was not delivered (confirmed lost by carrier)
All claims must be submitted within 7 days of delivery or the expected delivery date.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products returned without original packaging
- Items refused due to customer preference
- Orders where delivery was successful and no issue is verified
4. Refund Process
If your refund request is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
We reserve the right to refuse refund requests that do not meet eligibility requirements.
5. Exchange Policy
We do not offer direct exchanges. If eligible, you may receive a replacement or refund depending on product availability and issue verification.
6. Order Issues
If there is any issue with your order, please contact us as soon as possible:
Please include your order number, description of the issue, and any supporting photos if applicable.
7. Chargebacks & Disputes
We encourage customers to contact us directly before initiating any chargeback or payment dispute. Most issues can be resolved quickly through our support team.
Unauthorized or fraudulent chargebacks may result in order restrictions or account limitations.
8. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of the website indicates acceptance of any changes.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us: